•Monitor and maintain systems hosting the product deployment
•Work with both internal and external teams regarding customer systems.
•Work closely with Business/Support Analysts to resolve customer issues.
•Prioritize customer issues and escalate when required
•Determine failure of automated jobs and provide manual intervention to restart failed jobs
•Provide technical analysis of issues reported by the customer
•Work on L3 defect fixes and small work orders
•Respond to client requests within the defined SLA
•Exposure to various kinds of job / process monitoring, raising failure alerts and handling such failures
•Exposure to analyzing log files for job failures and fixing the issue
•Working knowledge of file handling and FTP
•Very good knowledge of SQL Server database
•Very good knowledge of C# .Net / ASP .Net
•Sound experience in L3 support
•Experience in debugging issues particularly related to data load processes
•Good problem solving and analysis skills
•Very good written and oral communication skills
•2-3 years of experience
•Experience in client interface
•Capital markets focusing on Trading
•Experience of working with clients in international geographies - Europe / APAC
Additional Skills (Desired):
•Some knowledge of Insider Trading / Market manipulation applications
•Exposure to handling application upgrades
•Exposure to Silverlight and MVC
FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS' more than 53,000 worldwide employees are passionate about moving our clients' business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500® Index.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and here: www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Location/Region: Salt Lake City, UT